Please stay vigilant and do not disclose personal information over the phone to an unverified source. The only website that Equity Bank owns and manages is. We’ve been made aware that there is a fraudulent website using the Equity Bank name and logo asking people to send money via the quick funds transfer page (see screenshot below). If you have any questions, please reach out to our Customer Care directly at (888) 733-5041.įraudulent Copycat Website: Equity Bank – November 20, 2020 This update will enhance security for online customer experience. This new security measure will prompt users to enter a SAC (secure access code) sent via SMS, email or phone call if we detect unusual activity on your online banking account. On January 14, 2021, we will be launching a new online banking enhancement to detect fraudulent activities based on your online banking activity. Online Banking Security Update – January 4, 2021 For questions, please contact our Customer Care team directly at (888) 733-5041. By utilizing a credit card for the rental and in the event of inaccurate or fraudulent charges, no immediate funds will be held while the dispute is investigated. This holds up the funds available in the customers checking account until the car is returned. When using a debit card, the agency will usually complete a pre-authorization above the agreed-upon rental amount as a security deposit. When leasing a car from a rental agency, we encourage our customers to utilize a credit card for an added layer of security and warding off fraud attempts. Reminder: Car Rental Debit Card Block – July 13, 2021Īs a reminder, for enhanced security for our customers, we block all debit card transactions for car rental services. Watch this space for updates and tools to help you ward off identity theft, debit card fraud, and online outages. Our team of information technology pros and our bankers are committed to delivering a safe and secure banking experience for you, and you can rest assured that we have expertise and resources to assist you should you have questions or concerns. With Equity Bank, you can trust that sophisticated technology, protocols and procedures will help keep your money safe. We know that security threats on or off the internet are lurking around every corner, which is why we help look out for our customers. The best in online banking and debit card security and safety, for your peace of mind and protection.
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